FAQ

The replacement and installation of the new meter will be carried out free of charge. If, however, during this operation, it is discovered that the customer's installation is not technically compliant, the customer will be responsible for ensuring the compliance of their system.

The costs of installing the smart meter are included in the costs of managing the network in the same way as all work relating to the modernisation of the operator's network infrastructure, which enables the operator to manage its network more efficiently. The meter belongs to the network operator, who continues, as before, to invoice a meter rental fee. The fee charged by the network operator will not increase, it will be the same as prior to the installation of a smart meter.

In order to be able to replace the 300,000 electricity meters and 80,000 gas meters by 2020, approximately 8,000 to 9,000 meters must be replaced per month, corresponding to approximately 2,000 meters per week.

No. The relationship with the supplier does not change following the installation of the new electricity and/or gas meter. Each customer's supplier will be notified of the meter change automatically by the network operator.

If the customer is not present when the installer visits your place of residence, a delivery notice will be left in their letter box. All you have to do is contact the installer by phone or e-mail and set up an appointment with them directly.

On average, it takes less than 15 minutes to change an electricity meter. On average, it takes approximately one hour to replace a gas meter. A leakage test of the installation is also carried out.

Yes. Although rare, interference from PLC (Power Line Communication) with touch lamp light fixtures is possible. In most cases, the problem occurs with light fittings that do not have a built-in filter and are therefore more vulnerable to this type of interference, which can also come from other electronic devices.

We would like to remind you that the grid operator's technical connection conditions for high-current installations with a maximum nominal voltage of 1000V stipulate in Article 9.3.4 that: “…it is the responsibility of the user of such electrical equipment to ensure that such interference is prevented by the installation of suitable technical means”. »

However, to reduce the impact of PLC signals on your touch lamps your network operator can:

• either offer you a filter free of charge, with a maximum power of 250W, to be simply connected between the socket and the plug of the lamp;
• or advise you to buy 63A filters, to be installed directly in the circuit downstream of your meter, to filter and avoid possible disturbance on the electrical network affecting your installations. These filters must be installed by an electrician.

Installation of the electricity and/or gas smart meter requires brief disconnection of the power and/or natural gas.

Installation will be performed by the network operator’s staff. Given the large number of electricity and gas meters to be changed, several network operators have opted to use one or more subcontractors to install smart meters.

Each installer commissioned by the network operators to change meters carries an identification badge that must be presented on request.

Smart meters will be installed for new customers from 1 July 2016. Replacement of the old meters will be carried out gradually. This large-scale operation will last until 31 December 2019 for electricity meters and until 31 December 2020 for gas meters at the latest.

Replacement of the meters will be carried out by geographical area. All customers will be notified by their network operator in advance of the installation of the smart meter.