FAQ

Who can you contact with questions about your smart meter?
Does the smart meter make it possible to deduce information about a consumer’s privacy, lifestyle habits or even the devices that they use?
Is consumption data from smart meters processed anonymously and is personal data fully protected?
How is smart meter data transmitted to ensure that my data is not accessible to third parties?
What information is collected, stored and transmitted by the smart meter?
Who has access to my energy consumption data collected via my smart meter?
Is the consumer obliged to give the network operator access to his smart meter?
Do I have to accept a smart meter?
What will change for the consumer in terms of invoicing following the installation of a smart meter?