FAQ

Find all information about financing your electric car and the aid programmes at www.cleverfueren.lu . 

Various charging methods are available for your electric car:
•    at home, at work or with friends: you can charge your car from an electrical outlet or from a fixed wall charging station. You just need an electrical cable to hook yourself up. In the case of a domestic connection for a single-family house, a maximum charging power of 11 kW is recommended. Find all our recommendations for installing a charging station on our website!

•    at work, check with your employer to see if charging is allowed; some smart charging stations allow individual metering of electricity consumption;

•    Chargy terminals: in frequently visited places such as municipal administrations, hospitals or P&R, you will find public stations that are accessible with your mKaart. These stations provide charging power for batteries ranging from 3.7 to 22 kW. Find the location of the stations on g-o.lu/chargy;

•    on the motorway: at certain motorway service areas you will find fast charging stations providing charging powers of over 22 kW;
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•    outside Luxembourg you can access certain terminals with your Chargy subscription! www.chargy.lu. There are also smartphone applications with which you can access roaming platforms and which enable you to locate and use charging stations in Luxembourg and abroad.  Find out more and plan your trip to Europe with complete peace of mind!

There are various options available to get you around easily and sustainably, which can be combined throughout your day:

•    in addition to producing no CO2 emissions, a bicycle is one of the cheapest and fastest means of transport for covering short distances. And thanks to your mKaart, you can store your bike in one of the many mBoxes available in Luxembourg located close to public transport! For more information, go to mobilitéit.lu;

•    prioritise public transport: by using buses, trams and trains, you will reduce your environmental footprint, avoid traffic jams and save money;

 
•    try carpooling: on average 250,000 empty car seats enter Luxembourg City every day. With carpooling, share your vehicle with other users and make journeys together. In addition to reducing costs and greenhouse gases, this method limits road saturation and traffic jams;

•    for any motorised journeys, an electric car is a more environmentally friendly and sustainable alternative. And thanks to the national network of Chargy charging stations, you can easily charge your vehicle at frequently visited public places! Here you can find the locations of the stations across the country.

Active mobility, alternative sustainable transport: it's now your turn to create your own combination!

According to Creos, the electricity grid is already mostly ready for increased integration of electric cars. The Luxembourg electricity grid is well developed and has a three-phase grid connection and sufficient capacity for every house. In addition, it should be considered that the grid operators are further developing their grids in line with the energy transition in order to make them smarter and more resilient in the future.

In principle, every customer has the right to a charging station with a capacity of 11 kW. For single-family homes, this output is usually always approved. In the case of specific challenges tied to a particular location, special measures may be required. Especially in larger apartment buildings, electromobility requires intelligent charging management. If the charging processes are intelligently controlled, the capacity of the electricity grid is sufficient to supply all households.

The approved energy adviser is responsible for:

• carrying out on-site energy consulting;
• drafting the "conclusive report" (a comprehensive inventory of the property in question, the content of which must include a description of the property, the date of the site visit, the energy performance certificate prior to the retrofit and an integral energy renovation concept);
• checking the conformity of the offers to the measures proposed in the above-mentioned energy retrofitting concept;
• checking the conformity of the implementation on site with the measures proposed in the energy retrofitting concept;
• drafting a final report that must be attached to the request for payment of financial aid; 
• completing the forms for the request for an agreement in principle and for the payment of financial aid.

The quality assurance system for approved energy advisers within the meaning of the Klimabonus subsidy scheme includes the following:

• verification of the basic qualifications of the energy adviser;
• verification of any additional qualifications of the energy adviser;
• checking and approval, prior to certification, of an energy consultation report for a retrofitting project;
• a timely and regular quality control system, including: 
  • quality control of the services provided by energy advisers;
  • checking compliance with the conditions associated with the ongoing training of energy advisers, and
  • implementation of a customer evaluation system.

Since January 2017, energy advisers have been able to obtain certification by submitting an approval application to the Environmental Administration. Approval is conditional on membership of the OAI (architect or engineer in accordance with the Law of 13 December 1989) or an authorisation in accordance with the Grand Ducal Regulation of 10 February 1999 on the approval of natural or legal persons, private or public, other than the State, for the performance of technical study and control tasks in the field of energy, as amended.

From 15 December 2018, approved energy advisers will have to join a quality assurance system in the field of energy and sustainability consultancy for residential buildings with a body contracted for this purpose by the Ministry of Sustainable Development and Infrastructure. 

If you have any questions about your new smart meter, please contact your network operator:

• Town of Ettelbruck (electricity): 81 91 81-1
• Town of Diekirch (electricity): 80 87 80-501
• Electris (electricity): 8002 – 8032
• Creos (electricity/natural gas): 2624 – 2624
• Sudstroum (electricity): 26 783 787 686
• Sudgaz (natural gas): 55 66 55 – 1

• City of Dudelange (natural gas): 51 51 25

The electricity meter registers only one index value every quarter of an hour and the natural gas meter only one index value every hour. The granularity (quarter-hourly or hourly) of the customer's overall consumption data does not make it possible to identify the customer's individual devices or consumer behaviour.