FAQ

No. The relationship with the supplier does not change following the installation of the new electricity and/or gas meter. Each customer's supplier will be notified of the meter change automatically by the network operator.

If the customer is not present when the installer visits your place of residence, a delivery notice will be left in their letter box. All you have to do is contact the installer by phone or e-mail and set up an appointment with them directly.

On average, it takes less than 15 minutes to change an electricity meter. On average, it takes approximately one hour to replace a gas meter. A leakage test of the installation is also carried out.

Yes. Although rare, interference from PLC (Power Line Communication) with touch lamp light fixtures is possible. In most cases, the problem occurs with light fittings that do not have a built-in filter and are therefore more vulnerable to this type of interference, which can also come from other electronic devices.

We would like to remind you that the grid operator's technical connection conditions for high-current installations with a maximum nominal voltage of 1000V stipulate in Article 9.3.4 that: “…it is the responsibility of the user of such electrical equipment to ensure that such interference is prevented by the installation of suitable technical means”. »

However, to reduce the impact of PLC signals on your touch lamps your network operator can:

• either offer you a filter free of charge, with a maximum power of 250W, to be simply connected between the socket and the plug of the lamp;
• or advise you to buy 63A filters, to be installed directly in the circuit downstream of your meter, to filter and avoid possible disturbance on the electrical network affecting your installations. These filters must be installed by an electrician.

Installation of the electricity and/or gas smart meter requires brief disconnection of the power and/or natural gas.

Installation will be performed by the network operator’s staff. Given the large number of electricity and gas meters to be changed, several network operators have opted to use one or more subcontractors to install smart meters.

Each installer commissioned by the network operators to change meters carries an identification badge that must be presented on request.

Smart meters will be installed for new customers from 1 July 2016. Replacement of the old meters will be carried out gradually. This large-scale operation will last until 31 December 2019 for electricity meters and until 31 December 2020 for gas meters at the latest.

Replacement of the meters will be carried out by geographical area. All customers will be notified by their network operator in advance of the installation of the smart meter.

Yes, it is possible to recycle these batteries. It is regulated by the amended Law of 19 December 2008 on batteries and accumulators and waste batteries and accumulators, which enacts European Directive 2006/66/EC into Luxembourg law. This directive requires at least 50% of the weight of batteries other than lead-acid and nickel-cadmium types, i.e. lithium-ion batteries, to be recycled.

The components that are currently most attractive for recycling are cobalt, nickel, copper and aluminium. In the medium term, the lithium recycling rate should improve to ensure supply.

For more information or instructions relating to the recycling of these batteries, which are considered to be industrial accumulators, please contact either SuperDrecksKëscht or the Ecobatterien asbl association.

To assess the environmental impact of batteries, it is necessary to take into account the rare and partly at-risk resources (lead, lithium, etc.) consumed, their origins and the mix of electricity used in the production of the batteries.

Lithium-ion batteries are made of cobalt, nickel, copper, aluminium and lithium, as well as other materials. Among these materials, the availability of lithium in particular is a hot topic. Over the short term, reserves are sufficient to guarantee the manufacture of the batteries; nevertheless, it will be necessary to improve the recycling capacity of lithium to ensure supply over the medium term.

Analysis of the environmental impact of these batteries is currently a major topic of research. Although there have already been positive developments in terms of cost effectiveness, performance and the environmental impact of batteries, they are still under intense development and significant progress is expected in the near future.