FAQ

For reasons of convenience and safety, when acquiring an electric car, it is recommended that a wall-mounted charging station be installed in your home for your private use. This guarantees overload protection and ease of use.

To ensure proper operation and maximum comfort, the following recommendations should be taken into account:

•    the maximum charging power is based on the power of your household connection and must be adapted to your needs. In the case of a typical domestic connection (single-family house) of 27 kW (40 amps), a maximum charging power of 11 kW is recommended. A higher charging power requires a (paid) increase in the power of your domestic connection;

•    the charging station must have a junction or relay upstream, so that it can be connected to the smart meter. From 7 kW upwards, this connection is a requirement of the grid operator, so that the latter can temporarily reduce the power or disconnect the station in the event of a grid failure to avoid damage (e.g. failure of sensitive equipment such as freezers);

•    to enable the use of additional features such as time-shifted charging, it is important to ensure that the internet connection to the wall-mounted charging station is available via mobile phone (if a mobile network is available) or (W)LAN. If a breakdown of charging locations is required (e.g. at the workplace or at home), the charging station must have a mobile connection. There are also smart solutions that allow you to consume your own electricity if you have a photovoltaic system.

Please note: depending on the connection conditions of the grid operators, all installation work must be carried out by a qualified electrician who can advise you on the most suitable solution that satisfies your needs.

Chargy, the network of public charging stations in Luxembourg, will over the coming years achieve a total of 800 stations, i.e. 1,600 charging points. At least one station will be installed in each Luxembourg municipality to guarantee national coverage for the network.
Currently, there are more than 350 Chargy stations (700 charging points) spread across Luxembourg. Therefore, you can charge your electric car near frequently visited places in urban areas, such as P&R, hospitals, administrative buildings, supermarkets, etc.
 
Access to the Chargy stations is straightforward with your mKaart. This means that the various Verkéiersverbond and Chargy prepaid products and services can be found on a single card, thus providing greater convenience on the move.

In order to charge your electric car or plug-in hybrid at Chargy stations and Chargy OK stations, you must have signed a contract with a charging service provider. Find the list of service providers active in Luxembourg at chargy.lu. Your charging service provider will also give you your mKaart, which will serve as your identifier on the Chargy and Chargy OK stations. If you already have a mKaart compatible with our network, your supplier will add the Chargy product directly to your mKaart.

Your electricity consumption will either be invoiced to you by the supplier with whom you have a contract or debited until the credit runs out if you have a prepaid card.
The MyChargy platform also allows the user to easily manage costs.

For more information, visit the website chargy.lu.

When you are abroad you can access selected charging stations with your Chargy subscription. Ask your charging service provider if they have such a contract and which charging stations you will be given access to.

You also have the option of using one of the various existing applications that give you access to one of the various roaming platforms or portals. These platforms or portals allow you to locate and use charging stations abroad and easily manage payment of your charges when travelling.

Find out before your next trip abroad and plan your journey properly!

Find all information about financing your electric car and the aid programmes at www.cleverfueren.lu . 

Various charging methods are available for your electric car:
•    at home, at work or with friends: you can charge your car from an electrical outlet or from a fixed wall charging station. You just need an electrical cable to hook yourself up. In the case of a domestic connection for a single-family house, a maximum charging power of 11 kW is recommended. Find all our recommendations for installing a charging station on our website!

•    at work, check with your employer to see if charging is allowed; some smart charging stations allow individual metering of electricity consumption;

•    Chargy terminals: in frequently visited places such as municipal administrations, hospitals or P&R, you will find public stations that are accessible with your mKaart. These stations provide charging power for batteries ranging from 3.7 to 22 kW. Find the location of the stations on g-o.lu/chargy;

•    on the motorway: at certain motorway service areas you will find fast charging stations providing charging powers of over 22 kW;
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•    outside Luxembourg you can access certain terminals with your Chargy subscription! www.chargy.lu. There are also smartphone applications with which you can access roaming platforms and which enable you to locate and use charging stations in Luxembourg and abroad.  Find out more and plan your trip to Europe with complete peace of mind!

There are various options available to get you around easily and sustainably, which can be combined throughout your day:

•    in addition to producing no CO2 emissions, a bicycle is one of the cheapest and fastest means of transport for covering short distances. And thanks to your mKaart, you can store your bike in one of the many mBoxes available in Luxembourg located close to public transport! For more information, go to mobilitéit.lu;

•    prioritise public transport: by using buses, trams and trains, you will reduce your environmental footprint, avoid traffic jams and save money;

 
•    try carpooling: on average 250,000 empty car seats enter Luxembourg City every day. With carpooling, share your vehicle with other users and make journeys together. In addition to reducing costs and greenhouse gases, this method limits road saturation and traffic jams;

•    for any motorised journeys, an electric car is a more environmentally friendly and sustainable alternative. And thanks to the national network of Chargy charging stations, you can easily charge your vehicle at frequently visited public places! Here you can find the locations of the stations across the country.

Active mobility, alternative sustainable transport: it's now your turn to create your own combination!

According to Creos, the electricity grid is already mostly ready for increased integration of electric cars. The Luxembourg electricity grid is well developed and has a three-phase grid connection and sufficient capacity for every house. In addition, it should be considered that the grid operators are further developing their grids in line with the energy transition in order to make them smarter and more resilient in the future.

In principle, every customer has the right to a charging station with a capacity of 11 kW. For single-family homes, this output is usually always approved. In the case of specific challenges tied to a particular location, special measures may be required. Especially in larger apartment buildings, electromobility requires intelligent charging management. If the charging processes are intelligently controlled, the capacity of the electricity grid is sufficient to supply all households.